- We do our best to arrive on time to charge our Costumers, but we’re not responsible for delays caused by traffic jumps, road-work, accidents or any other road problems.
- When a ride is booked by mail, it must de done at least 24h in advance and, it is not conformed as long as the Costumer do not receive a confirmation mail or a phone call for precisions, if need be.
- When a costumer steps in our car at the Taxi space of Ottignies-Louvain-la-Neuve train station, the counter is started.
- When a Costumer books a Taxi for a pick-up at a given address, the taxi may charge the distance from the Taxi space of Ottignies-Louvain-la-Neuve to the given address at the 2-Way-Trip rate (€1.20/km).
- When a Costumer books a Taxi for a pick-up at a given address, for a short ride on the area of Ottignies-Louvain-la-Neuve, the minimum cost of €15,00 will be charged.
- A taxi reservation cannot be booked, modified or canceled by sms or vocal message. Moreover, for security reasons, sms communication with the drivers is not recommended and, the messages does not always reach the driver because the phone lines may be deviated.